Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-3 business days.

Our support team is always happy to guide you at any step!

You can select your preferred payment method at checkout.

We accept secure payments for both local & international customers via Credit Cards, Debit Cards, Apple Pay, Google Pay, Amazon Payments & PayPal. 

Note that additional exchange fee may apply if your currency is other than US dollars.

Sales tax will apply for orders shipped to Connecticut, Georgia, Illinois, Indiana, Kentucky, Maryland, Michigan, Minnesota, Nevada, New Jersey, North Carolina, Ohio, Utah and Virginia. Please note: Sales tax rates vary by state and are subject to change. Be sure to enter your shipping address at checkout to see the sales tax amount.

You can track your shipment's progress using your order number and email / phone number.

If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.

We also cannot remove items from an existing order. Instead, please return any unwanted items once you receive your order.

Contact us within 30 minutes of placing your order to process a cancellation. Cancellations are not guaranteed and can only be made during business hours Monday – Friday, 9:00am – 5:00pm EST. We cannot cancel orders for you on Saturday or Sunday.

If you are unable to process a cancellation in time, you can initiate a return once you receive your order.

If a small package can fit into a mailbox, USPS usually drops it into mailboxes. Carrieres may leave larger packages on the porch, around the house, or garage. Please check in your mailbox and around the house and garage.

Your package may be delivered to the mail room if you live in an apartment complex.

If you still can not find your package, please get in touch with us.

We ship within the U.S.A., including Alaska and Hawaii.

We also ship to Canada and rest of the world.

• Domestic orders over $100 will have free shipping.
• Domestic orders under $100 will be charged $10 flat rate for shipping. 
• You also have the option of choosing UPS Next Day Air Saver and UPS 2nd Day Air for expedited shipping. The cost for these services will be calculated at checkout and added to your order total.

We ship to Canada and rest of the world. You will be provided with shipping options after you enter your address. The cost of shipping will be added to your order total. 

You will also be responsible to pay any applicable duties and taxes upon delivery. Please check your countries tax and duty rates as some may be as high as 35% of your order value.

• Local orders with standart shipping take 7-10 business days to be delivered to you and we ship within 1-3 business days.
• International orders take 8-12 business days to be delivered via DHL Express Worldwide, and we ship within same 1-3 business days.
• Shipping time might vary depending on location, shipment method and other factors.
  

Yes, we are able to support shipping to APO/DPO/FPO.

Yes, you also have the option of choosing UPS Next Day Air Saver and UPS 2nd Day Air for expedited shipping. The cost for these services will be calculated at checkout and added to your order total.

Contact us within 30 minutes of placing your order during normal business hours Monday – Friday, 8:00am – 5:00pm EST.

Once your order ships you will be sent an email with a link and a tracking number. You can also track your through the Tracking Page located in the header menu of our website by entering your order number. 

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, unwashed, undamaged with original packaging and accompanied by proof of purchase.
• All Clearance items are Non-Returnable & NonExchangeable.
• For returns, please visit the Returns Center located in the footer menu of our website. You will need your order number and email address to initiate the the return.
• We will provide the return instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

If you are looking to return or exchange your order please visit the Returns Center located in the footer menu of our website within 30 days. You will receive an email with an RMA number and further instructions within 1-2 business days. Please note that returned items must be unused and in new condition. You will be responsible for all return shipping costs.

Once your return package is received, it will be inspected and processed within 10-14 business days. 

A credit will automatically be applied to your credit card or original method of payment and you will be notified with a refund confirmation email. Please note that shipping costs are non-refundable. 

If you are looking to exchange your order please visit the Returns Center located in the footer menu of our website within 30 days. You will receive an email with an RMA number and further instructions within 1-2 business days. Please note that returned items must be unused and in new condition.

No, final sale items are not eligible for return. 

International taxes might be applied depending on your country's taxes policy.

You will be responsible to pay any applicable duties and taxes upon delivery. Please check your countries tax and duty rates as some may be as high as 35% of your order value.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the CBSA for Canada and TARIC database for EU.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

We offer a competitive discount for eligible retail products. The following products are excluded from discounting:

- Gift cards

The Olive&Linen Trade discount cannot be combined with any other offer and does not apply to tax and shipping costs.

Our Trade Program is available to Design Professionals for their respective services and projects. Hospitality Industryfor the use of our products in their premises and Retail Businesses who are interested in reselling our products in their businesses. In order to qualify, you must verify your business with the proper credentials during the application process. 

You will need to submit one or more of the following during the application process:

- Valid Business License, EIN, or Resale Certificate

- Website and/or Instagram reference

Click here to complete our trade application. You will receive confirmation of your trade account shortly.

Sales tax will automatically apply for orders shipped to Connecticut, Georgia, Illinois, Indiana, Kentucky, Maryland, Michigan, Minnesota, Nevada, New Jersey, North Carolina, Ohio, Utah and Virginia. Sales tax rates vary by state and are subject to change.

To waive sales tax on qualifying orders in any of these states, please upload your resale certificate(s) under the "Upload Certificate” section of the application.

Click here to log in.

Once you activate your account, simply sign in to shop and place your Trade order on our website. The Trade discount will be automatically applied to eligible retail products at checkout.

It's all about the ingredients! Many flat woven Turkish towels are made from single ply, lower grade cotton with even synthetic materials mixed in and requires the application of chemicals in order to make the low quality, thin and fragile yarn strong enough to be woven. These chemicals cause the yarn to harden resulting in a towel with a rougher texture and much lower absorbency.

We only use two-ply, 100% long staple premium Turkish cotton so that we can avoid the application of unnecessary chemicals. Our yarn is all natural and already strong enough to be woven. Each product goes through extensive quality control and absorbency testing to meet our high standards. The result is a very soft and absorbent Turkish towel that is naturally durable and free of harmful chemicals!  

Our textiles are handwoven on manual looms by mainly female artisans right in their homes in a small town in Turkey. We are especially proud to be able to support these families whose generational craft has largely been taken over by machine weaving. 

Turkish Towels are flat woven towels with fringes and their care is different from terry towels but, quite simple.

1. Machine wash cold or up to 30℃ in gentle cycle. Avoid fabric softeners, dryer sheets, bleach and oxygen based bleach.
2. Do not leave wet in the washing machine. Lay flat to dry or move to the drier as soon as wash cycle is finished.
3. Air Dry or Tumble Dry low heat in gentle cycle. We recommend Air Dry as Turkish towels air dry quickly, so you may hang them to dry.
4. Avoid contact with household cleaners, whitening toothpastes and skin care products containing benzoyl peroxide.
5. The fringe on our towels are all hand tied. They are very pretty and durable but occasionally can become untied. We recommend pulling on each fringe to tighten the knots before first wash and every once in a while thereafter in order to keep them in tact. There is a simple process to fix untied fringes if they do become loose.

Learn how here⇒ How to Easily Fix Untied Fringes on Turkish Towels