What is special about Olive&Linen peshtemals?

It's all about the ingredients! Many flat woven Turkish towels are made from single ply, lower grade cotton with even synthetic materials mixed in and requires the application of chemicals in order to make the low quality, thin and fragile yarn strong enough to be woven. These chemicals cause the yarn to harden resulting in a towel with a rougher texture and much lower absorbency.

We only use two-ply, 100% long staple premium Turkish cotton so that we can avoid the application of unnecessary chemicals. Our yarn is all natural and already strong enough to be woven. Each product goes through extensive quality control and absorbency testing to meet our high standards. The result is a very soft and absorbent Turkish towel that is naturally durable and free of harmful chemicals!  

Where are your products made?

Our textiles are handwoven on manual looms by mainly female artisans right in their homes in a small town in Turkey. We are especially proud to be able to support these families whose generational craft has largely been taken over by machine weaving. 

How to take care of Turkish Towels?

Turkish Towels are flat woven towels with fringes and their care is different from terry towels but, quite simple.

1. Machine wash cold or up to 30℃ in gentle cycle. Avoid fabric softeners, dryer sheets, bleach and oxygen based bleach.
2. Do not leave wet in the washing machine. Lay flat to dry or move to the drier as soon as wash cycle is finished.
3. Air Dry or Tumble Dry low heat in gentle cycle. We recommend Air Dry as Turkish towels air dry quickly, so you may hang them to dry.
4. Avoid contact with household cleaners, whitening toothpastes and skin care products containing benzoyl peroxide.
5. The fringe on our towels are all hand tied. They are very pretty and durable but occasionally can become untied. We recommend pulling on each fringe to tighten the knots before first wash and every once in a while thereafter in order to keep them in tact. There is a simple process to fix untied fringes if they do become loose.

Learn how here⇒ How to Easily FixUntied Fringes on Turkish Towels

Do you offer gift wrapping?

All our products ship beautifully packaged in our product sleeves however if you need gift wrapping for a special occasion just let us know and we will be happy to help you. 

Where do I enter my coupon code?

At check out, you will be given an option to enter your coupon code and review your order before you submit payment.

What payment methods do you accept?

We accept all major credit cards and process them through the secure Shopify Payments. We are also happy to offer you the convenience and security of PayPal and Amazon Payments. 

When will my order ship?

Most orders ship within 1-3 business days.

How much does shipping cost?

All domestic orders over $100 ship free. We offer $10 flat rate shipping for orders under $100 also. You also have the option of choosing UPS Next Day Air Saver and UPS 2nd Day Air for expedited shipping. The cost for these services will be calculated at checkout and added to your order total.

Do you ship to Canada?

Yes, we ship to Canada. You will be provided with shipping options after you enter your address. The cost of shipping will be added to your order total. You will also be responsible to pay any applicable duties and taxes upon delivery. Please check your countries tax and duty rates as some may be as high as 35% of your order value.

When will I receive my package?

The standard delivery time is around 3 to 10 days depending on the destination. If you need expedited shipping please choose UPS 2nd Day Air or Next Day service at checkout.

How do I track my package?

Once your order ships you will be sent an email with a link and a tracking number. You can also track your through the Tracking Page located in the header menu of our website by entering your order number. 

How do I make a return or exchange?

If you need to make a return or exchange for any reason just visit the Returns Center located in the footer menu of our website within 30 days or receiving your order. Please note that you will be responsible for return shipping costs.

Are you on social media?

Absolutely! You can find us on Instagram, Facebook and Pinterest. Just follow the links at the bottom of this page. We would love to see how you use your Olive & Linen towels... Show us by tagging us @oliveanlinen on Instagram.

How do I contact Olive&Linen?

We would love to hear from you! Email us at support@oliveandlinen.com with any enquiries and we will get back to you as soon as we can, usually within 24 business hours.